Refund policy

Return & Refund Policy

Effective Date: July 9, 2026

At SANVARNA, we strive to deliver premium-quality products that you'll love. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns only under the following conditions:

  • The return request is raised within 7 days of receiving the order.

  • The product is unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • The item does not have stains, perfume, makeup marks, deodorant marks, or any signs of use.

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following products are not eligible for return:

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Products damaged due to misuse or improper handling after delivery.

  • Products returned without original tags or packaging.

3. Damaged, Defective, or Incorrect Products

If you receive:

  • a damaged product,

  • a defective product, or

  • an incorrect item,

please contact us within 48 hours of delivery.

Kindly share:

  • Your order number.

  • Clear photos of the product.

  • Photos of the shipping package.

  • An unboxing video (recommended for faster verification).

After verification, we will arrange a replacement or refund at no additional cost.

4. How to Request a Return

To initiate a return, contact our customer support with:

  • Order Number

  • Registered Email Address

  • Reason for Return

  • Product Images (if applicable)

Our support team will review your request and provide further instructions.

5. Reverse Pickup

Where available, we will arrange a reverse pickup.

If reverse pickup is unavailable in your location, you may be requested to ship the product to our return address. In such cases, shipping reimbursement may be provided if the return is approved due to our error.

6. Inspection & Approval

After receiving the returned product, our quality team will inspect it.

If approved, your refund or replacement will be processed.

If the returned product fails inspection, it will be shipped back to you without a refund.

7. Refunds

Once your return is approved:

  • Online prepaid orders will be refunded to the original payment method.

  • Refunds are generally processed within 5–7 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

8. Exchanges

We currently offer exchanges only for:

  • Size issues (subject to stock availability)

  • Damaged or defective products

  • Incorrect products delivered

If your requested size is unavailable, a refund or store credit may be offered.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order qualifies under this policy.

10. Refusal of Returns

SANVARNA reserves the right to refuse returns in cases including but not limited to:

  • Used or washed products

  • Missing tags or packaging

  • Damage caused after delivery

  • Return request raised after the eligible return period

  • Suspected fraudulent activity

11. Contact Us

For any return or refund-related assistance, please contact our customer support through the Contact Us page available on our website.

We aim to respond to all customer queries as quickly as possible during business hours.

Thank you for shopping with SANVARNA – Wear Your Grace.